Privacy Policy

This Privacy Policy explains how IT Support Singapore collects, uses and protects the personal data you provide through this website. We handle personal data in line with Singapore's Personal Data Protection Act (PDPA).

What we collect

When you submit an enquiry form or use the chat on this website, we collect the details you choose to give us. These typically include your name, company name, email address, phone number, an indication of your team or computer count, the service you are interested in, your urgency, your preferred contact method, and your message. We also automatically record basic technical information with each submission — the date and time, your IP address, your browser user-agent and the page you submitted from — to help us prevent spam and respond accurately.

How we use it

We use your personal data only to respond to your enquiry, to provide and quote for the IT support services you ask about, and to keep a record of our communication with you. We do not sell your personal data. We do not use it for unrelated marketing without your consent.

Consent

By submitting an enquiry, you consent to us using your details to contact you about that enquiry. You may withdraw your consent or ask us to stop contacting you at any time by emailing info@itsupportsingapore.com.

How we protect it

Enquiries are transmitted over an encrypted (HTTPS) connection and stored in a secured database with restricted access. We apply reasonable administrative and technical measures to protect personal data against unauthorised access, use or disclosure. No method of transmission or storage is completely secure, but we take protection seriously.

Retention

We keep enquiry records for as long as needed to respond to you, to provide services, and to meet our legitimate business and legal requirements. When the data is no longer needed, we remove or anonymise it.

Disclosure to third parties

We may use trusted service providers (for example, email delivery and hosting) to operate this website and respond to you. These providers process data on our behalf and are not permitted to use it for their own purposes. We may disclose data where required by law.

Your rights under the PDPA

You have the right to ask what personal data of yours we hold and how it has been used, and to request correction of inaccurate data. To make a request, or to ask any question about this policy, email info@itsupportsingapore.com.

Cookies and analytics

This website may use cookies and analytics tools to understand how visitors use the site so we can improve it. You can control cookies through your browser settings. Disabling cookies does not stop you from using the site or submitting an enquiry.

Contact

For any privacy matter, contact IT Support Singapore at info@itsupportsingapore.com or 51 Goldhill Plaza #07-07, Singapore 308900.

Questions about this policy? Email info@itsupportsingapore.com or visit our contact page.